Frequently Asked Questions

We have been partying since 2004… it keeps getting better and better!

The Congress Plaza Hotel is one of Chicago's most historic landmarks. At THE New Year's Eve Ball, you'll dance the night away with more than 2,500 fellow revelers under the musical stewardship of celebrity DJs that play throughout the multiple Congress Plaza Hotel ballrooms. With multiple bars and buffets, you'll spend less time waiting in line and more time on the dance floor.

General Admission: 9:00pm – 2am (don't come earlier because you won't get in).

VIP / VIP Table guests: Event starts at 8:00pm – 2am

The hotel rooms do NOT include event tickets. We have setup discounted room rates for all of our guests at only $149/night (limited amount available). This is the best rate in the city! Dare to compare! If the rooms page says the hotel rooms are sold out or if you have any trouble booking the rooms, please e-mail us ASAP at info@newyearseveparty.com. We will try to get more rooms added.

Yes! As we get closer to the event, the pricing goes up. The earlier you buy, the more you will save!

Your New Year's Eve Ticket @ the Congress Plaza Hotel Eventbrite ticket and a physical valid government-issued photo ID with date of birth. You can show the ticket on your phone or bring a print out of the PDF ticket. We recommend bringing a print out. We are not responsible if you cannot pull up your ticket on your phone due to technical issues.

We recommend men in suits and women in cocktail dresses. No boots, hats, jeans, etc.

Overall, we want everyone to dress nice. It's New Year's Eve, so celebrate in style!

That's nice of you! All you need to do is give them their e-ticket. We only let the first scan of the bar code in like a concert ticket. Keep your ticket safe. Do NOT purchase tickets on any 3rd party websites.

VERY IMPORTANT: You CANNOT check-in for someone else for this event. Each guest must check-in on their own.

All tickets are final sales & non-refundable. You can however give this ticket to anyone you like. See "What if I bought tickets for someone else?" above. Since this event is 21+, the attendees must be present at the door along with physical valid photo identification.

Note: Do not purchase a ticket from someone you don't know.

For GA tickets, it is standing room only. VIP ticket holders get access to the shared seating area. If you are looking for reserved table for the night, we would suggest looking in to the VIP Table Packages. You may visit the tickets page for more details about the tickets.

Your entire party must be present at registration to enter event since you purchased a package.

We can set something up for you – just shoot us an email to info@newyearseveparty.com and we will respond to you as soon as possible!

Yes! To upgrade, just purchase VIP tickets on the ticketing page and then e-mail us your order confirmation # for your GA order. We'll go ahead and reverse that charge after verifying your VIP order within 48 hours of your e-mail.

Yes. Only bring a coat if you really need one. You will avoid coat check lines before the event begins and after the event ends. You will be able to take advantage of the NYE amenities for longer if you don't bring a coat. Coat check will be about $5/coat.